Shipping and Returns

Shipping

FREE Shipping within Australia for orders over $50 AUD

For Australian orders less than $50 AUD
• Standard AUS shipping: $6.95 AUD (5-7 Business Days)
• Express AUS shipping: $11.95 AUD (1-3 Business Days)

Worldwide International Shipping:
• FREE for orders over $95 AUD
• $19.95 AUD for orders less than $95 AUD

Please allow 1-3 days for processing before your item ships, you will receive an email with a tracking number once your item/s has been shipped.

International orders are sent via courier, tracking included in cost. International shipping is not inclusive of duties and taxes. Duties and taxes may be due upon receipt and based on local tax rates. Please note the buyer is responsible for any additional fees. International orders can take up to 3 weeks to arrive after they have shipped since all orders pass through customs.

Authority to leave
Default order shipping includes 'Authority To Leave' instructions, whereby the shipping company utilised for delivery is not required to collect signature on delivery and may leave your parcel unattended on your property unless stated differently by customer. This must be noted in the comment section at checkout. If we’ve received confirmation from the courier service of your package being delivered safely at your residence we are not responsible for lost/damaged deliveries. 

Returns

Items are carefully inspected and packaged before they are shipped. Damage occurring during shipping is highly unlikely however if this occurs please contact us and we will investigate the fault or damage immediately. Please keep in mind that the products you are buying are handmade and 100% natural so there can be slight variations from batch to batch. If you have any issues with your order, please contact us within 48 hours of receiving and we will do our best to rectify any of your concerns. Keep all of the original packing material and we’ll provide you with instructions. Please note we do not refund the shipping costs.